Rubbish Collection Wimbledon Service Terms and Conditions

These Terms and Conditions govern the provision of rubbish collection and related waste removal services by Rubbish Collection Wimbledon to domestic and commercial customers. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions:

Company means Rubbish Collection Wimbledon, the waste collection service provider.

Customer means any individual, business or organisation requesting or receiving services from the Company.

Services means any rubbish collection, waste removal, clearance, loading, transportation, disposal, recycling or related services provided by the Company.

Booking means any request for Services made by the Customer and accepted by the Company.

Waste means any items, materials or substances the Customer asks the Company to collect or remove.

2. Scope of Services

The Company provides rubbish collection and waste removal services within its operational area, including scheduled and one-off collections, household and commercial waste clearances, and related loading and disposal services. The precise scope of each service will be confirmed at the time of Booking.

The Company reserves the right to refuse to collect any items that, in its reasonable opinion, are unsafe, prohibited, hazardous, incorrectly described, or not in accordance with applicable laws and waste regulations.

3. Booking Process

3.1 Booking methods

Customers may make a Booking by telephone or through any other method made available by the Company from time to time. The Customer must provide accurate and complete information, including the service address, access details, description and approximate volume or weight of the Waste, and preferred dates and times.

3.2 Quotes and estimates

Any quote provided prior to collection is based on the information supplied by the Customer and is an estimate only. The Company reserves the right to amend the quoted price if the actual type, volume, weight, or nature of Waste differs from that described, or if there are access issues or other circumstances affecting the time, labour or resources required to carry out the Services.

3.3 Booking confirmation

A Booking is only confirmed when the Company has accepted it and communicated acceptance to the Customer. The Company may decline a Booking at its discretion, for example if capacity is unavailable, if the service address is outside its operational area, or if the requested Services are not suitable.

3.4 Customer responsibilities at booking

The Customer is responsible for ensuring that they have the authority to request the Services at the relevant property, and that no third party permissions are required which have not been obtained. The Customer must notify the Company of any relevant access restrictions, parking limitations or health and safety concerns that could affect the Services.

4. Access, Parking and Customer Obligations

The Customer must provide safe, reasonable, and timely access to the property and to the Waste to enable the Company to carry out the Services. This includes providing correct entry instructions and ensuring that someone authorised is present if required.

Parking arrangements are the responsibility of the Customer unless otherwise agreed. Any parking charges, permits, or fines incurred as a direct result of performing the Services may be added to the Customer’s invoice. The Company will take reasonable care to park legally and considerately.

The Customer must ensure that the Waste is clearly identified for removal and is not mixed with items that are not to be collected. The Company is not liable for removing items that a reasonable person would understand to have been left out for disposal.

5. Waste Types and Regulations

The Company operates in accordance with applicable UK waste management and environmental regulations. The Customer agrees to comply with all relevant laws and not to request the collection of illegal, prohibited or incorrectly classified material.

Certain types of Waste, including but not limited to hazardous substances, clinical waste, asbestos, chemicals, oils, gas bottles and some electrical items, may be subject to special conditions, additional charges, or may not be accepted at all. The Customer must inform the Company in advance if any such items are included. If the Customer fails to do so, the Company may refuse collection of those items and may still charge a call-out or partial service fee.

Where legally required, the Company will arrange for the issuance of appropriate documentation, such as waste transfer notes, and will transport and dispose of Waste only at authorised facilities. The Customer agrees to provide any necessary information requested for regulatory compliance purposes.

6. Pricing and Payment Terms

6.1 Prices

Prices for Services are based on factors such as volume, weight, type of Waste, labour required, access conditions, distance, and disposal or recycling charges. The Company will provide a price indication before the service and confirm or adjust the final price on site once the actual load is assessed.

6.2 Payment methods

Payment is due in full on completion of the Services, unless otherwise agreed in writing prior to the service date. The Company may accept cash, debit or credit card, bank transfer, or other methods as communicated to the Customer. For business Customers with approved accounts, invoicing arrangements may be agreed separately.

6.3 Late payment

If payment is not received when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law, as well as reasonable administrative and recovery costs. The Company may suspend or cancel further Services until outstanding amounts are settled in full.

6.4 Deposits and prepayments

The Company may require a deposit or full prepayment at the time of Booking, particularly for large or specialist jobs. Any deposit will be applied against the final invoice. If the Customer cancels in circumstances where the deposit is non-refundable, this will be clearly set out at the time of Booking.

7. Cancellations, Rescheduling and No-Show

7.1 Customer cancellations

The Customer may cancel or reschedule a Booking by contacting the Company. The Company may apply cancellation charges depending on the notice given. If the Customer cancels with sufficient notice, generally at least 24 hours before the scheduled time, no cancellation fee may be charged. For cancellations with shorter notice, the Company may charge a reasonable fee to cover costs and lost capacity.

7.2 Company cancellations

The Company may cancel or reschedule a Booking if necessary due to factors such as staff illness, vehicle breakdown, severe weather, unsafe conditions, or other events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any prepayments for Services not provided.

7.3 No access or Customer absence

If the Company attends at the booked time and is unable to gain access, or the Waste is not made available, the Company may treat the Booking as cancelled by the Customer on short notice and may charge a call-out or cancellation fee. If reasonable, the Company may agree a further visit, which may be subject to an additional charge.

8. Service Standards and Performance

The Company will perform the Services with reasonable care and skill and in accordance with industry practice for waste collection. Timeframes for attendance are estimates only and not guaranteed, although the Company will use reasonable endeavours to attend within agreed windows.

If the Customer is dissatisfied with any aspect of the Services, they must notify the Company promptly, and in any event within a reasonable time, giving details of the issue. The Company may, at its discretion and subject to applicable law, offer a remedy such as re-performance of Services or a partial refund if it is established that the Company has failed to exercise reasonable care and skill.

9. Liability and Limitations

9.1 General liability

The Company is responsible for any direct loss or damage the Customer suffers that is a foreseeable result of the Company failing to exercise reasonable care and skill, subject to the limitations set out in this clause. The Company is not liable for any loss or damage that is not foreseeable, or that results from information provided incorrectly by the Customer or from the Customer’s failure to follow reasonable instructions.

9.2 Damage to property

The Company will take reasonable care to avoid damage to property when carrying out the Services. The Customer must take reasonable steps to protect surfaces, fixtures and fittings and to move or safeguard delicate items. The Company is not liable for wear and tear, cosmetic damage which is minor or inherent to the removal process, or damage resulting from pre-existing structural issues or defects.

If any damage occurs that the Customer believes was caused by the Company’s negligence, the Customer must notify the Company in writing as soon as reasonably possible, and in any event within 7 days of the Services, providing evidence such as photographs and a description of the incident.

9.3 Exclusions of liability

The Company will not be liable for loss of profit, business interruption, loss of business opportunity, or any indirect or consequential loss. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

9.4 Maximum liability

Subject to the above, the Company’s total liability to the Customer for any single event or series of related events shall not exceed the total price paid by the Customer for the Services giving rise to the claim.

10. Customer Warranties and Indemnity

The Customer warrants that they either own the Waste or have the necessary authority from the owner to arrange for its removal and disposal. The Customer also warrants that the Waste does not contain any items that are illegal, dangerous, or not disclosed to the Company.

The Customer agrees to indemnify the Company against all claims, losses, fines, penalties and expenses arising from any breach of these warranties, including any misdescription of the Waste or failure to disclose hazardous or regulated materials.

11. Data Protection and Privacy

The Company will collect and process personal data in order to provide the Services, manage Bookings, handle payments and comply with legal obligations. The Company will handle such data in accordance with applicable data protection laws in the UK and will take reasonable measures to protect it from unauthorised access or misuse.

The Company may use Customer contact details to communicate about Bookings, service updates and relevant administrative matters. The Customer has the right to request access to their personal data and to request correction of any inaccuracies.

12. Force Majeure

The Company will not be liable for any delay in performing, or failure to perform, its obligations under these Terms and Conditions where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include extreme weather, strikes, lock-outs, transport disruptions, accidents, acts of government or public authority, or other unforeseen events.

13. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking and to the corresponding Services. Any significant changes will be made available on request.

14. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any non-contractual obligations arising from them.

16. Contact and Complaints

If you have any questions about these Terms and Conditions, or if you wish to raise a concern or complaint about the Services, you should contact the Company using the contact details provided at the time of Booking or on service documentation. The Company will review all reasonable complaints and aim to respond within a reasonable timeframe, offering an appropriate resolution where warranted.

By placing a Booking or using the Services of Rubbish Collection Wimbledon, you confirm that you have read, understood and agreed to these Terms and Conditions.